Returning Supplements

Royal Mail Returns Services

Customers are now able to arrange their own return with us, without the need for us to send them a returns envelope/label. The returns service with Royal Mail is more cost effective for the company, provides a better experience for the customer and is fully tracked within the Royal Mail Network. Please see Returns process below.

If you have another enquiry please contact Customer Services here. PLEASE NOTE – we can only offer refunds for unopened products. We offer a refund for the price of the product only and not the shipping and handling fee. Strictly 14 days returns policy.

Direct the customer to the Royal Mail Website:
The customer can search for the usp
https://www.royalmail.com/track-my-return/pick-a-retailer 

Or you can send the customer a direct link to our return’s pages:

Pippa Campbell Health Ltd: https://www.royalmail.com/track-my-return/create/4698

The customer will be asked a few simply questions around the size and type of package to ensure it can be accepted by Royal Mail services. 

The customer will then be asked for an account reference and order number including the reason for the return. Please insert PIPPA as the Account Reference. The order reference can be found on your delivery note.

Once this information has been completed, the customer will be provided with either a returns label or a QR code. 

Returns Label
The customer can simply print out the returns label on standard A4 paper and attach to the package and return to any local post office, parcel box, Royal Mail Customer Service Point. (A list is provided from the postcode of the customers return address). The customer can also arrange a collection themselves – there is a cost of 60p (correct as of 07/06/2021) which the customer would be liable to pay directly to Royal Mail after the label has been generated. 

QR Code:
This option can be used where the customer does not have a printer, they simply go to any local Post Office who can then print off the returns label in store to attach to the package to be returned to us. 

This is a copy of what the returns label looks like: 

The customer will also get a copy of the instructions, label and QR code via email.